Terms and Conditions

Terms & Conditions | My Champagne Tour

BOOKING: A booking is considered confirmed upon reception of payment and tickets emails to your email

DATE CHANGE: Fees referring to the cancellation policy may be charged to the customer if customer wants to change the tour date. My Champagne tour cannot be held responsible if no alternative date is available.

CANCELLATION POLICY:  For all tours, cancellations are not possible once the booking is confirmed, as our programs are meticulously scheduled in advance. However, in the event that guests wish to make changes to their reservation, they may do so by booking a private champagne tour, which is available for at least 4 people. 

SERVICES: Prices are tax inclusive and cover all of the services mentioned. My Champagne tour is dependent on the cancellations and availabilities of the visited wineries; For this reason, my champagne tour reserves the right to change the tour program if needed, and to cancel any small group tour where the minimum number of participants is not reached. In the event of this occurring, we will notify you two days before the tour at the latest and you will be offered an alternative or full refund.

PICKUP SERVICE: Our tours adhere to strict time schedules to ensure punctuality at the estates we visit. Consequently, our guides will wait for customers at the designated pick-up point for a maximum of 15 minutes. In the event the customer cannot be reached or does not appear, the tour will commence as scheduled. Regrettably, no-shows will not be eligible for a refund.

PERSONAL RESPONSIBILITY: My champagne tour is not liable for any loss or damage to your personal belongings, for which you are solely responsible. In cases of damage occurring (at the partner sites, vehicles, or vineyards), infractions caused by the customer (including narcotic abuse), or if a customer’s behavior poses a safety risk to the driver or other passengers, My Champagne tour reserves the right to suspend an ongoing visit and charge the customer for any necessary repairs resulting from their actions.

LITIGATION: Le Tribunal de Commerce de Paris (the Commercial Court of Paris) is the only court of competent jurisdiction.